Internet data is transmitted between the client and a high site antenna using a radio waves. This is similar to how mobile phones work. Where as your ADSL/FTTH client will get internet access from the ISP via copper or fibre cable.

You can get connected fast and efficiently within a matter of days if you are within the Sonic Telecoms coverage area, without having to wait for an ADSL or fibre line to be installed.

A customer’s installation can take anywhere between 1 – 3 hours depending on the complexity of the installation.

This is Sonics unique product offering which combines a last mile wireless connection with a fibre connection from our high site to our data centre. This provides you with fast internet access without all the hassles of trenching in the ground.

We are able to relocate your internet service if you are moving premises, provided you have line of sight to one of our towers at the new address. We can also provide you with internet over any one of the many open access fibre providers.

There will be a fee charged which will be confirmed by a Sonic representative.

We have various packages available to suit your needs. Please go to our packages page. Wireless or Fibre we can connect you.

Yes. We supply a free-to-use router as part of the installation. *may change subject to packages selection. Additional routers can be purchased at your request.

Log into your Customer Portal page, with the details provide once you are a connected client.

Our high sites are equipped with back-up battery power to keep operating during power outages. If you have no back up power in your home, then your internet would not work.

Please be advised that during your Pro-rata billing period your FUP allocation will differ in line with the data table below.

Calculated on a 30 Day Month

Call us on 021 201 0220 and press 2 for Sales or email us at sales@sonictelecoms.co.za.

Fibre or Fibre Optics, literally harnesses the speed of light by transferring data via glass cabling (fibre optics) taking advantage of total internal reflection.

Due to the type of equipment and trenching needed to install fibre in Cape Town, it may take up to 6 months to have fibre optics installed in your streets.

Yes, we have other companies under the Herotel umbrella that can provide services outside the Western Cape. We can also provide Internet over various open access services providers, eg: Vumatel.  

Check out our coverage map on our website.

In order to get in touch with our sales team call 021 201 0220 and press 2 once you have reached our help desk. You may alternatively email sales@sonictelecoms.co.za.
For sales queries outside our standard operating hours please email sales@sonictelecoms.co.za

The Accounts Department is available from 8 am to 5 pm weekdays.

Please email the accounts team for any accounting relating issues at accounts@sonictelecoms.co.za or call us on 021 201 0220 during our operating hours 

Call us at (021) 201 0220 or email accounts@sonictelecoms.co.za

We have the following payment options available:

1. Debit order. To set up, email accounts@sonictelecoms.co.za.
2. By making an Electronic Funds Transfer (EFT) payment
   Our banking details are:
   Fusion Wireless (PTY) Ltd
   Bank: First National Bank
   Branch code: 203309
   Account Number 62276126672
   Account Type: Business cheque
   N.B. Please use your account number as a reference.
   Your account is strictly payable within 5 days from invoice date.
   Overdue accounts accrue interest at 2% per month.

All customers are within their rights to cancel their service with Sonic Telecoms. Please be advised that we require a months cancellation notice on any Fusion Fibre or Wireless product. A full 2 months calendar notice is required for Fibre.
The cancellation fee associated with your contract will be in line with whatever contract term you selected (either month to month, 12  months, or 24 months). Please refer back to your original contract, the cancellation fee in general will be equal to the sum of your discounted installation. T&C’s apply and installation fees  vary according to product.